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Payment
[stom_firmanavn] accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is dispatched.
[stom_firmanavn] encrypts all your card details using the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information during the transaction with PBS.
Delivery
[stom_firmanavn] tries to dispatch orders received before 12:00 on the same day. Orders received after 12:00 will not be shipped until the following day.
[stom_firmanavn] will arrange delivery by Post Danmark (unless otherwise specified) to the recipient on the date requested in the order. However, timely delivery requires that Post Danmark complies with day-to-day delivery. If there are delays at Post Danmark, this will correspondingly delay the delivery in relation to the requested delivery date. Post Danmark’s quality targets for delivery reliability are a minimum of 97% for letter parcels and a minimum of 99% for parcel post. Note, however, that these percentages are averages, and may cover large local and time-limited variations. [stom_firmanavn] cannot be held responsible for delays at Post Danmark. In case of very late (several days) or outright non-delivery, [stom_firmanavn] will of course send a new delivery free of charge.
Right to complain
[stom_firmanavn] provides 2 years warranty under the Purchase Act, covering manufacturing and material defects found in normal use of the goods. The right to complain does not cover defects, damage or wear and tear caused directly or indirectly by incorrect operation, poor maintenance, violence or unauthorised intervention. Complaints about defects that should be detected by normal examination of the goods must be notified to [stom_firmanavn] within a reasonable time. The goods can subsequently be returned for repair, exchange or, by agreement, credit. In the event of a complaint, [stom_firmanavn] shall bear the reasonable costs of return.
Complaints and returns
In case of errors, shortcomings or possible non-deliveries, please contact:
[stom_firmanavn]
[stom_adresse]
[stom_postnr]
Goods can also be returned to this address – please note that we do not accept COD parcels. Returns can also be made by refusing to accept the goods or by handing them in to us. It is not a requirement but the handling is facilitated if complete information is included in the package – for example copy of order confirmation, registration number and account number of the bank account to which reimbursement can be made, copy of any previous correspondence, etc.
Refund
In the case of agreed decorations, returned goods or prepaid goods cancelled before dispatch, a full or partial refund of the purchase price shall be made. Refunds are normally always made to the payment instrument from which the payment was made.
Right of withdrawal
There is a 14 day return policy on the goods, counting from the day they are received, then 14 days to send it back. If you choose to cancel a purchase, simply return the item in substantially the same condition and quantity as you received it. Once the item is received back and approved, the purchase price will be refunded to your account within a few days. The cost of returning the goods is your responsibility.
The consumer can withdraw from a purchase even if the goods have been used. An item is only used if it is used beyond what is possible by trying the item in a physical store. If the goods are used, a specific assessment is made of what the goods can be sold for as used to another consumer.