Terms of trade
Payment
Nordland Seeds ApS accepts payment by card, bank transfer, cash-in-mail* and Paypall.
Bank account details
Bank: Jyske Bank
Address: Lerpoetvej 1, DK-6800 Varde
Account no.: 1325407
Bank code: 7181
IBAN: DK5371810001325407
BIC (SWIFT): JYBADKK
*Cash-in-mail is at your own risk.
Nordland Seeds ApS encrypts all your information with the so-called SSL (Secure Socket Layer) protocol.
Delivery
Nordland Seeds ApS arranges delivery by PostNord, GLS or other services available in your country. Delivery times: We deliver within 3-6 working days in Europe and worldwide within 5-15 working days from the time of payment (for bank transfers, 2-3 working days are typically added). In case of longer delivery time, we will contact you as soon as possible by email, where we will inform you about the situation and possible new delivery time. Timely delivery beyond this, however, requires that the delivery provider meet their delivery times. If there are delays here, this will correspondingly delay the delivery in relation to the requested delivery date. Nordland Seeds ApS cannot be held responsible for delays at the third party providers. In the event of very late (several days) or outright non-deliveries, Nordland Seeds ApS will of course send a new delivery free of charge.
Shipping
Worldwide: Non-Signed For, Non-Guaranteed mail: €5,00. We always pack your shipment well and thoroughly. The shipment will appear 100% discreet, with no relation or association to the content. We ship your order as a letter and will typically be delivered directly to your mailbox. Shipping via normal letter is non-signed for and non-guaranteed and is at your own risk.
Right to complain
Nordland Seeds ApS provides 2 years warranty according to the Purchase Act, covering manufacturing and material defects found in normal use of the goods. The right to complain does not cover defects, damage or wear and tear caused directly or indirectly by incorrect operation, poor maintenance, violence or unauthorised intervention. Complaints about defects, which should be discovered by normal examination of the goods, must be notified to Nordland Seeds ApS within a reasonable time. The goods can subsequently be returned for repair, exchange or, by agreement, credit. In connection with complaints, Nordland Seeds ApS will pay reasonable return costs.
Complaints and returns
In case of defects, shortcomings or missing deliveries, please contact us by e-mail info@nordlandseeds.com or via contact page. For returns please note that we do not accept packages sent COD. Returns can also be made by refusing to accept the goods or by handing them in to us. Of course, this is not a requirement, but it will facilitate processing if the package is accompanied by complete information – for example, a copy of the order confirmation, the registration number and account number of the bank account to which reimbursement can be made, a copy of any previous correspondence, etc.
Refund
In the case of agreed decorations, returned goods or prepaid goods cancelled before dispatch, a full or partial refund of the purchase price shall be made. Refunds are normally always made to the payment method from which the payment was made.
Right of withdrawal
There is a 14 day return policy on the goods, counting from the day they are received, then 14 days to send it back. If you choose to cancel a purchase, simply return the item in substantially the same condition and quantity as you received it. Once the item is received back and approved, the purchase price will be refunded to your account within a few days. The cost of returning the goods is your responsibility.
The consumer can withdraw from a purchase even if the goods have been used. An item is only used if it is used beyond what is possible by trying the item in a physical store. If the goods are used, a concrete assessment is made of what the goods can be sold for as used to another consumer.