Personal data includes any information that can be used to identify individuals, including but not limited to first, middle and last names, age, gender, job title, home or other physical address, email address or other contact information, whether relating to a private residence or workplace. Similarly, personal data also includes information such as conduct, purchase history, financial information, etc., all of which is used to maintain the customer and supplier relationship between customers and Nordland Seeds IVS.
What personal data do we collect and process?
You can access [wp_site_url] without giving us your personal data. When you use the website, an ID is issued for your session. This cannot identify you as a person. Nordland Seeds IVS needs a range of personal data in order to do business with you and your company, maintain customer service and market products and services. Some information is also collected and processed in accordance with the requirements of the Money Laundering and Accounting Act. The information below may be collected and processed when you visit [wp_site_url]: e-mail address, first and last name, address, telephone number, age, gender, technical details (including IP address), actions (including: URLs visited, event triggers, actions such as clicks, frequency of opening, login, time on each page, etc.), geographic data and data needed to make a purchase.
Nordland Seeds IVS collects and processes information about you when you:
- Creating an account
- Make a purchase
- Send questions, complaints and/or otherwise interact with Nordland Seeds IVS
- Registers you and/or interacts with online marketing materials (including, but not limited to, newsletters, SMS and messages, advertisements on third party websites or similar)
- Other ways of providing personal data to Nordland Seeds IVS
Nordland Seeds IVS only collects the personal data necessary to provide a service or product, market services and products or process queries. Nordland Seeds IVS does not collect and/or purchase personally identifiable information from third parties. Nordland Seeds IVS uses recognized card acquirers for any online card transaction processing and does not store payment card information. Please note that billing and bank details are stored in accordance with the relevant legislation, including the Money Laundering and Accounting Act.
How do we use your information?
We may use the information collected in the following ways:
- To personalise your email and website experience through personalised recommendations based on your purchase history
- To improve [wp_site_url] and marketing from Nordland Seeds IVS
- To better advise and assist you when you contact our customer service
- To manage competitions, customer surveys, etc.
- In order to process your orders as quickly as possible
- To obtain product and trustpilot reviews
- To follow up requests
- For general marketing
How do we protect your information?
Who do we disclose personal data to?
Personal data provided at [wp_site_url] or via telephone contact shall only be disclosed to
- Internal departments/staff
- Trusted third parties necessary to fulfill supply, payment and service agreements, including collection and legal entities
- Business partners to maintain your account and/or marketing.
How is your personal data stored?
Your data is stored on servers within the EU. Some personal data is processed by a third party (data processor) that stores and processes personal data on behalf of Nordland Seeds IVS in accordance with this data policy and applicable privacy legislation. If you wish to unsubscribe from any newsletters, you can follow the instructions at the bottom of each email at any time. However, if you have problems unsubscribing, you can contact our customer service via the contact details below. When you unsubscribe from receiving marketing from Nordland Seeds IVS, all consents you have given us will be deleted. These cannot be restored, and if at any time you would like information about what we have previously sent you, previous offers or similar, please be aware that these cannot be restored.
How long do we keep your personal data?
In the case of an active customer relationship, your data is stored for as long as is necessary for us to provide our services. If the customer relationship is terminated, your data will be stored for up to two years, depending on the nature of the data. You can access or request the deletion of your data at any time. In other legislation (under the Accounting and Money Laundering Act), all transaction data, including contact and company information, is kept for five years.
We take security breaches and data leakage very seriously. In case of suspected data leakage from Nordland Seeds IVS internal servers or from external partners, several measures are taken to ensure the best possible security for our customers and users. This includes protecting the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Authority and taking steps to try to limit the extent of the damage. If we suspect data leakage from Nordland Seeds IVS or its external partners, all parties involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Nordland Seeds IVS, please contact us at any time.
Access to data
You can always change your account details and areas of interest and indicate whether you want us to contact you with offers of goods or services or unsubscribe from newsletters. You can find out what data we have recorded about you. If you would like a copy of this information, please contact us. If you want all data to be deleted, please contact us. Note. Once all data has been deleted, it cannot be restored. Data that must be stored according to applicable legislation cannot be deleted upon request.
We continuously review our data processing operations. This policy is updated once a year.
Nordland Seeds IVS is committed to complying with the privacy requirements of the law on an ongoing basis. If you have any questions or comments about our data policy or how we use your personal data, please contact our customer service. If you want to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email at any time. However, if you have problems unsubscribing, you can contact our customer service via the contact details below. When you unsubscribe from receiving marketing from Nordland Seeds IVS, all consents you have given us will be deleted. These cannot be restored, and if at any time you would like information about what we have previously sent you, previous offers or similar, please be aware that these cannot be restored.